目前分類:計劃 (11)

瀏覽方式: 標題列表 簡短摘要

2012 年度計劃 - Zoe - 一生的計劃

1.教練深耕與運用

2.金合會 - ACT & 企業教練

3.排舞

http://tw.myblog.yahoo.com/tpld98765303/article?mid=306&prev=307&next=305
大安森林公園(晚班)
週一至週五.下午19:00~20:00
大安森林公園小音樂台
建國南路/信義路入口之小音樂台

龍安 
週二.四.下午2:00~4:00
龍安里活動中心
和平東路一段199巷4-9號

4.ICFT - 點睛會 - Business Model

5.Sales Coaching & Service Coaching

6.Training Program - Coaching, Service and Etiquette

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王文華的「圓夢工作坊」

內容簡介:「圓夢工作坊」活動網址

http://www.psygarden.com.tw/news/news.php?func=other&activityid=MjAxMDA1MDQxNjMwNDc 

王文華帶領的「圓夢工作坊」是一整天的workshop學習圓夢和成功所需的七項基本能力:

了解興趣、找到專長、設定夢想、訂定計畫、保持熱情、不斷創新、化解挫折。

這七項方法不只適用於個人圓夢,也適用於組織達成目標。 

這場Workshop是一整套課程的入門課。王文華未來會針對七項能力各自開設課程深入研究。 

Workshop 與傳統的演講不同,它強調學員的「實作」與「互動」。所以學員不是來聽課拿講義,

而是在老師的導引下,完成自己本來就想做,但遲遲不能完成的一件工作。

它是一種要身歷其境、全心投入的「個人經驗」,而不是安靜聆聽、勤做筆記的「團體課程」。

Workshop結束後,每位學員學到的東西不同。 Workshop結束後,每位學員接下來要行動。 

基於這樣的特色,在這場Workshop中,王文華和學員有以下的分工。 

王文華:

Workshop前,在Facebook上與學員交流,為學員暖身。

Workshop

在七項能力中,舉出世界一流的企業和成功人士的案例。

不談理論,只談案例。案例不分國家,但都是世界第一。

例如談「找到專長」,舉出《從AA+》作者柯林斯的「刺蝟概念」。 

談「設定夢想」時,舉出GoggleAppleMicrosoft等公司的願景。

談「訂定計畫」時,談Amazon.com的開會方法。

談「保持熱情」時,舉出郭台銘初創鴻海時做業務的方法。

談「化解挫折」時,談歐巴馬反敗為勝的故事等等。 

激發學員對每一案例提出看法,互相討論,並反思到自己的夢想和計畫。 

引導學員將世界第一的作法應用在自己身上,在Workshop過程中逐步完成「圓夢計畫書」。 

Workshop後,在Facebook上激勵學員行動,三個月後(9月初)再聚集大家分享經驗。 

學員所扮演的角色是: 

Workshop前,初步填寫「圓夢計畫書」,並在Facebook上與其他學員交流。

Workshop時,參與案例的討論。並隨隨課程的進行,補充、修正自己的圓夢計畫書。

Workshop後,參與「圓夢工作坊」社群實體和Facebook的互動,對其他學員的圓夢計畫,相互回饋甚至協助。三個月後(9月初)再聚,分享圓夢的進度。

★誰適合參加★

為維持互動品質,第一屆Workshop50位學員。

歡迎任何人報名。但由於本活動強調「實作」,所有目前有具體夢想或目標的人比較受用。另外因為王文華的案例大多來自國際企業界,所以有工作經驗、對企業管理、國際事務有興趣者,得到的啟發較多。 

對於那些想改變自己的人生,卻又持續猶豫、感覺無力的朋友,這是一個整理自己的好機會。王文華知道那種感受,他也經歷過。 

★參加的好處★

三項:做好行動的架構、學到一流的做法、結交圓夢的社群。

圓夢常碰到的問題是:想法混淆猶豫、能力或技巧不足、缺乏動力。以上三項分別解決了這三個問題。

王文華會引導學員突破迷霧,建立實踐計畫的架構。然後從世界一流企業或成功人士的案例中學到觀念、精神、方法,和技巧,並讓50位背景不同的學員貢獻各自獨特的觀點。整個經驗,是讓學員在Workshop前自己初步建立架構後,Workshop時將世界一流的做法填入自己的架構中,然後在Workshop後與社群互相切磋勉勵。 

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http://www.lizhandy.net/

讀 韓第 的 "你拿什麼定義自己?" 讓我想要要認識他的夫人Elizabeth Handy (Portrait Photographer)

http://www.google.com.tw/search?hl=zh-TW&q=Elizabeth+handy&btnG=Google+搜尋&meta=&aq=f&oq=

從 Google 中找到好多資料, 待往後再好好研究!

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認識朱平老師是去(2008)年4月在學學文創朱平私墊!
http://queenmia.pixnet.net/blog/post/16804714

I went there on purpose. One of my good friends invited me to join that activity.
Mr. Chu inspired me to refresh my happy dream to come true.

I learned a lot from him! I'll find the time to recall & write it down. 

朱老師的網頁值得您經常 surfing!

http://pingchu.com/

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如果有一件物品可以代表過去、現在與未來, 
你的選擇是什麼?!為什麼呢?

我的選擇是, 昨天在漢神百貨地下1樓金礦咖啡外場露天頂著微風的夕陽拍下的一張照片。

http://happyzoeing.pixnet.net/album/photo/110010514#pictop

過去 ==> 1件3年前在新加坡購買裝競賽贏得 Sony 相機的藍色絲絨袋

現在 ==> 1罐當下於高雄漢神百貨暢飲日本進口 Sangaria Blend Cafe Aulait

未來 ==> 4張即將回台北聽雨軒製作活動看版的圓形藍點比A4大一點的包裝玻璃紙

1本融合過去、現在、未來的好書==> 組織大師 韓第 的生命故事 你拿什麼定義自己

過去 ==> Handy 寫的這本書

現在 ==> Zoe 正在閱讀的這本書

未來 ==> 文足 即將展開新的生命旅程參閱的啟發書

未來進行式邀請您熱情參與..................................

 

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如果一生的計劃裡, 旅行是觀看世界的方式; 
我相信國際工作營, 可以幫助我們用心看世界!
發現自己想的多, 常把工作當是生活中的唯一,
是否已到了為"心"開創新契機的時刻! 

http://www.volunteermatch.org.tw/IW/0-noteForworkcamp.asp

前進國際工作營 Note!

國際工作營不是旅行計畫,不會有旅遊行程;

國際工作營不是跟團出國服務計畫,如果你期待有人帶你出國參與服務,那國際工作營不應該是你的選項唷!除非妳找到一團好朋友想要一起參加,那我們倒可以為妳們量身規劃一下。

國際工作營是一個自助式的海外志工服務計畫;

也是一個回歸簡單團體生活的跨文化生活體驗計畫。

在這裡僅提供簡單的生活需求,睡在地板、三餐簡單、或簡單的生活設施都是國際工作營的特色,如果妳期待有五星級的設備,生活設施如台灣一樣方便,那就想太多囉!但不管如何,國際工作營一定會讓妳有家(或說狗窩)的感覺、簡單但乾淨的生活環境、簡單但豐富可以溫飽的家常地方料理(妳也可說是 Home made的美食),以及豐富的文化交流體驗、英語學習環境(要是你對自己英語沒信心,但只要妳認為夠妳生存的話,那就大膽來挑戰吧!英語不是重點,最重要的是,願意嚐試和大家溝通的態度與一個開放的心),以及深入不同國家體驗社區文化的機會,在這裡一定可以讓妳看到不一樣的世界。

參與國際工作營在 VYA為你媒合到合適的海外志工機會後,你必須自己準備所有的行前工作,包含訂機票、辦理簽證與保險,以及準備隨行衣物,最後並自己出發到服務的國家與地點。

那 VYA在這一過程做什麼呢?VYA在這一過程會:

(1)  協助你聯繫及確認國際服務的國家與參與的志工計畫;

(2)  提供你出國準備相關諮詢諸如注意事項、應如何準備、隨身衣物建議;

(3)  提供參與計畫最重要的 Information sheets,通常都是計畫開始一個月前提供,內容包括:

3-1計畫細部資訊:包括計畫緊急聯絡人、集合時間與地點、如何到集合地點的交通資訊、粗略的行程表、志工服務事項、住宿簡單說明、活動期間注意事項,以及建議的隨行衣物等。

3-2確認書:此部分申請者必須填上飛機班次訊息,以及回覆確認一定參加的確認,以便主辦國開始做相關食宿之安排。

3-3最新的海外志工索引:此部分參與日本的計畫才會另外提供一份日本參與國際工作營的最新索引,內容包括國際工作營介紹、日本生活資訊、以及有用的地圖等。

因此,如果你喜歡挑戰新的事物,一個人可以獨立照顧自己,內心深處有一點背包客的驛動靈魂,那就非常適合挑戰國際工作營。


◎選擇計畫方案

1.什麼時候?(When)

配合個人行事曆 , 選擇想參加工作營的時間 ,工作營期間從一個禮拜到三個禮拜長短不等,依照自己的時間計畫選出能全程參加的行程 。一般申請後約需要三到七個工作天為妳確認合適的組織,部分國家甚至需要一個月以上的時間才能確認。另外,很多熱門的國家如日本計畫很快就會額滿,加上為了確保文化多元性,同一國家一般僅接受一到二位志工,名額有限,故有興趣參與國際工作營應盡早申請唷!

2.想做什麼?(What)

國際工作營有六大議題方案 ,考量自己的狀況和興趣選擇適合的方案是重要的喔!對計畫的議題感興趣是很重要的部分,如果妳硬要參與一個沒興趣的活動,那可是會很痛苦的唷。

3.想去哪裡?(Where)

亞洲、 歐洲 、 非洲 、 美洲…全世界 90幾個國家任你行,第一次出國的人可以選擇日本、較多台灣人居住,或是有親戚可以順便拜訪的地方,想要挑戰自己的申請者,冰島 、 烏干達、蒙古、印度 ....更多特別的國家等你去體驗!

選好 3-5個方案後就完成申請表向願景報名吧!


◎準備出發

1.訂機票:

決定了工作營時間地點就要開始訂機票囉!

機票通常是越早訂越可能有折扣的 ,可以洽詢熟識的旅行社或是直接向航空公司訂位,拿到訂位編號後找旅行社開票,如果離出發時間還有很久的話,你就有時間好好比價囉!

以下提供幾個機票網站以供參考:

足跡: http://www.zuji.com.tw

玉山票務: http://www.ysticket.com

可樂旅遊: http://www.colatour.com.tw

易飛網: http://www.ezfly.com.tw

易遊網: http://www.eztravel.com.tw


2.簽證:

進入工作營當地國的簽證一定盡早辦理 ,確定了計畫國後,以網路或電話方式得到辦理簽證的資訊,每一個國家要求的資料可能都不同,有的要求財力證明,有的需要行程表,更有些國家是要具備當地邀請函證明等物件的,而美國的簽證可能會要求面試的程序 。

需要注意的是:辦簽證的護照至少還要有六個月以上的效期,役男出國的話記得先去區公所申請證明唷!

申請長期志工,還需要主辦國家提供特別的簽證,一般至少要一到二個月準備,故準備時間得好好斟酌唷!

外交部網站: http://www.boca.gov.tw


3.準備當地資訊:

(1)駐外使館聯絡人 及電話

(2)如何打電話回台灣:

準備國際電話卡或是攜帶手機(從國外傳簡訊回台灣並不會很昂貴),要注意的是日本和韓國所使用的電信系統與台灣不同, GSM手機是沒辦法使用的唷!而網路在一些國家並不是很方便使用,這些資訊都是參加志工要自己先做好功課的 。

(3)訂定營期之外的旅遊計畫:

依照個人需要向旅行社購買各國國鐵聯票,辦理國際學生證或青年旅館卡。台灣青年之家協會: http://www.yh.org.tw

(4)閱讀當地國的旅遊書:

瞭解這個國家的歷史,地理,政經狀況讓你更容易融入當地文化 。還有時間的話 也可學幾句當地國的語言,基本上國際工作營的官方語言是英文,因為伙伴可能來自世界各地,但是學習幾句當地國的基本打招呼語可讓你更有機會接觸當地居民,拉近彼此之間的關係 。

自助旅行討論推薦網站:背包客論壇 http://www.backpackers.com.tw


4.保險:

在國外有很多事情是不可預期的,我們建議國際工作營的參與志工一定要為自己保一份意外險,其他像是醫療險等(國外看醫生非常昂貴且不便),也可考慮加保 。


5.介紹台灣:

準備一份簡短介紹台灣的資料 ,和世界各國青年同聚一堂是我們進行國民外交的最好時機,帶點台灣味的零嘴和小小紀念品,讓他們永遠記得台灣濃濃的人情味 。


出發囉~好好享受這趟旅程吧!

出國期間一定要時常與台灣的家人保持聯繫

希望所有國際工作營的志工都能開開心心出門,平平安安回國~

最後記得回來後和我們分享這難得的經驗!

 

 

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2008年HR 安排了一堂創意課程由奇岩智略發展中心負責人蔡宇振先生擔任 Facilitator!

手機裡還有我的作品呢! 可惜, 還不知道如果把手機轉檔出來!

http://www.seriousplay.com/

A powerful tool designed to enhance innovation and business performance

LEGO SERIOUS PLAY is an innovative, experiential process designed to enhance innovation and business performance. Based on research that shows that this kind of hands-on, minds-on learning produces a deeper, more meaningful understanding of the world and its possibilities, LEGO SERIOUS PLAY deepens the reflection process and supports an effective dialogue - for everyone in the organization.

 

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這是 Mia 老師介紹什麼是您最好的學習模式, 透過問問題觀察眼睛旋轉的方式,

請您的夥伴互相察看就知道囉!

http://www.marin.cc.ca.us/~don/study/13styles.html

To be more effective, determine your best learning styles.

Know Thyself. 

I hear and I forget. 
I see and I remember.
I do and I understand.             ~~Old Chinese Proverb ~~

People learn differently. Some prefer using pictures.
Others like working in groups. How do you learn best?
Here are the three major factors making up your learning style.

The three senses - auditory, visual and kinesthetics

The two reasoning types - deductive and inductive

The two environments - intrapersonal and interpersonal

Check these factors as they apply to different subjects to discover your learning preferences.

The Three Senses 

Auditory - listening

( ) - I prefer to follow verbal instructions rather than written ones. 

( ) - I find it comfortable to add spoken numbers mentally.

Visual - seeing, reading and visualizing

( ) - I score high on tests that depend on reading comprehension. 

( ) - I can read formulas and understand them. 

( ) - I prefer maps to verbal directions when I am trying to find a place.

Kinesthetics - moving, touching, writing and doing.

( ) - When I write things down, it clarifies my thoughts. 

( ) - I have to manipulate formulas in order to understand them. 

( ) - I like to draw pictures. 

( ) - I am good at using my hands. I enjoy lab classes.

The Two Reasoning Types 

Deductive reasoning

( ) - I like to look at the big picture first, then get the details. 

( ) - When learning a new game, I like to know all the rules before playing. 

( ) - In an argument, I state my premises first, then draw conclusions.

Inductive reasoning

( ) - I like to see some examples when first learning a new subject, before developing an overview. 

( ) - I prefer to learn the rules of a new game "as we go along".

The Two Learning Environments 

Intrapersonal - working alone.

( ) - When solving word problems, I have to figure it out for myself. 

( ) - Doing school work with a group often wastes a lot of time.

Interpersonal - working with others.

( ) - Before making a decision, I usually discuss it with my family or friends. 

( ) - I like to do my homework with others.

What Are You Best At? 

Ideally, we are good with each learning style. However, what we do best can depend on our mood, the subject matter, our friends and the teacher. Our goal is to monitor our learning effectiveness and to adjust our learning styles for maximum advantage.

Copyright 1991 Donald Martin, How to be a Successful Student

http://www.marin.cc.ca.us/~don/study/Hcontents.html

How to Be a Successful Student

Good News! Even small improvements in study skills pays big dividends. Success in any field creates a positive feedback loop that increases motivation and performance, which encourages more success. 

This 48-page study skills booklet provides a complete summary of the tools, tips and techniques necessary for becoming an efficient and successful student. 

Five pages from the book are included online below. These pages are copyrighted. However, they may be downloaded and used by individual students or downloaded, copied and tested by teachers as shareware. For more information about using these pages or the book, emailbook123@marintrails.com without putting in the 123 (to limit web trawlers from collecting this email address and sending spam) 

Table of Contents

Note: Teachers who are interested in the book, should check New Information for Teachers.
1 What are your Goals?
2 The Power of Positive Thinking 
3 Learning How to Learn
4 Your Rights and Responsibilities
5 How to Manage Time and Set Priorities

6 How to Use Questions
7 How to Improve Reading Comprehension
8 How to Study Effectively
9 How to Improve your Memory
10 How to Organize Information

11 How to Get the Most from Lectures
12 How to Take Notes in Class
13 How to Identify your Best Learning Styles
14 How to Read Textbooks
15 The Importance of Using Scratch Paper

16 How to Save Time and Take Shortcuts
17 How to Succeed in Math
18 How to Prepare For and Take Examinations
19 How to Solve Word Problems
20 How to Sharpen your Critical Thinking Skills

21 How to Improve Creative Thinking
22 How to be an Effective Writer
23 How to Use the 7 Sides of your Brain
24 How to Improve Visualization
25 How to Set up a Study Group

26 Good Health
27 How to Relax
28 The 7 Biggest Mistakes Students Make
29 How to Make Effective Use of Tutoring
30 Can Learning be Accelerated?

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http://sbinfocanada.about.com/od/customerservice/a/customertypesmh.htm

Increase Your Loyal Customers to Increase Your Sales
From 
Mark Hunter, for About.com


In the retail industry, it seems as though we are constantly faced with the issue of trying to find new customers. Most of us are obsessed with making sure our advertising, displays, and pricing all “scream out” to attract new customers. This focus on pursuing new customers is certainly prudent and necessary, but, at the same time, it can wind up hurting us. Therefore, our focus really should be on the 20 percent of our clients who currently are our best customers.

In retail, this idea of focusing on the best current customers should be seen as an on-going opportunity. To better understand the rationale behind this theory and to face the challenge of building customer loyalty, we need to break down shoppers into five main types:

  • Loyal Customers: They represent no more than 20 percent of our customer base, but make up more than 50 percent of our sales.
  • Discount Customers: They shop our stores frequently, but make their decisions based on the size of our markdowns.
  • Impulse Customers: They do not have buying a particular item at the top of their “To Do” list, but come into the store on a whim. They will purchase what seems good at the time.
  • Need-Based Customers: They have a specific intention to buy a particular type of item.
  • Wandering Customers: They have no specific need or desire in mind when they come into the store. Rather, they want a sense of experience and/or community.

If we are serious about growing our business, we need to focus our effort on the loyal customers, and merchandise our store to leverage the impulse shoppers. The other three types of customers do represent a segment of our business, but they can also cause us to misdirect our resources if we put too much emphasis on them.

Let me further explain the five types of customers and elaborate on what we should be doing with them.

Loyal Customers

Naturally, we need to be communicating with these customers on a regular basis by telephone, mail, email, etc. These people are the ones who can and should influence our buying and merchandising decisions. Nothing will make a Loyal Customer feel better than soliciting their input and showing them how much you value it. In my mind, you can never do enough for them. Many times, the more you do for them, the more they will recommend you to others.

Discount Customers

This category helps ensure your inventory is turning over and, as a result, it is a key contributor to cash flow. This same group, however, can often wind up costing you money because they are more inclined to return product.

Impulse Customers

Clearly, this is the segment of our clientele that we all like to serve. There is nothing more exciting than assisting an Impulse shopper and having them respond favorably to our recommendations. We want to target our displays towards this group because they will provide us with a significant amount of customer insight and knowledge.

Need-Based Customers

People in this category are driven by a specific need. When they enter the store, they will look to see if they can have that need filled quickly. If not, they will leave right away. They buy for a variety of reasons such as a specific occasion, a specific need, or an absolute price point. As difficult as it can be to satisfy these people, they can also become Loyal Customers if they are well taken care of. Salespeople may not find them to be a lot of fun to serve, but, in the end, they can often represent your greatest source of long-term growth.

It is important to remember that Need-Based Customers can easily be lost to Internet sales or a different retailer. To overcome this threat, positive personal interaction is required, usually from one of your top salespeople. If they are treated to a level of service not available from the Web or another retail location, there is a very strong chance of making them Loyal Customers. For this reason, Need-Based Customers offer the greatest long-term potential, surpassing even the Impulse segment.

Wandering Customers

For many stores, this is the largest segment in terms of traffic, while, at the same time, they make up the smallest percentage of sales. There is not a whole lot you can do about this group because the number of Wanderers you have is driven more by your store location than anything else.

Keep in mind, however, that although they may not represent a large percentage of your immediate sales, they are a real voice for you in the community. Many Wanderers shop merely for the interaction and experience it provides them. Shopping is no different to them than it is for another person to go to the gym on a regular basis. Since they are merely looking for interaction, they are also very likely to communicate to others the experience they had in the store. Therefore, although Wandering Customers cannot be ignored, the time spent with them needs to be minimized.

Retail is an art, backed up by science. The science is the information we have from financials to research data (the "backroom stuff"). The art is in how we operate on the floor: our merchandising, our people, and, ultimately, our customers. For all of us, the competitive pressure has never been greater and it is only going to become more difficult. To be successful, it will require patience and understanding in knowing our customers and the behavior patterns that drive their decision-making process.

Using this understanding to help turn Discount, Impulse, Need-Based, and even Wandering Customers into Loyal ones will help grow our business. At the same time, ensuring that our Loyal Customers have a positive experience each time they enter our store will only serve to increase our bottom-line profits.

Mark Hunter, "The Sales Hunter", is a sales expert who speaks to thousands each year on how to increase their sales profitability. For more information or to receive a free weekly sales tip via email, contact “The Sales Hunter” athttp://www.TheSalesHunter.com.

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